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Resolved

Lookup Account Max Service: Degraded Performance

Aug 26, 2026 at 11:20am UTC
Affected services
Lookup Account Max (PaywithAccount)

Resolved
Aug 26, 2026 at 1:26pm UTC

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Created
Aug 26, 2026 at 11:20am UTC

The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to:

Error Code 06: (Could not fetch account details. The NIBSS direct debit service may be temporarily offline. Please try again later.).

We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.