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Downtime

Get Balance Service: Degraded Performance

Dec 15, 2025 at 07:10pm UTC
Affected services
Get Balance (PaywithAccount)

Resolved
Dec 16, 2025 at 07:00am UTC

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Created
Dec 15, 2025 at 07:10pm UTC

The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to:

Error Code 06: (Could not fetch account balance. The NIBSS direct debit service may be temporarily offline. Please try again later.).

We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.