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Downtime

Get Balance Service: Degraded Performance

Jan 27, 2026 at 10:13am UTC
Affected services
Get Balance (PaywithAccount)

Resolved
Jan 27, 2026 at 01:18pm UTC

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Created
Jan 27, 2026 at 10:13am UTC

The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to:

Error Code 06: (Could not fetch account balance. The NIBSS direct debit service may be temporarily offline. Please try again later.).

We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.