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Downtime

Lookup Account Max Service: Degraded Performance

Jan 27 at 11:18am CET
Affected services
Lookup Account Max (PaywithAccount)

Resolved
Jan 27 at 01:49pm CET

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Created
Jan 27 at 11:18am CET

The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to:

Error Code 06: (Could not fetch account details. The NIBSS direct debit service may be temporarily offline. Please try again later.).

We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.