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Downtime

Lookup Account Max Service: Degraded Performance

Feb 14, 2026 at 12:00pm UTC
Affected services
Lookup Account Max (PaywithAccount)

Resolved
Feb 14, 2026 at 12:37pm UTC

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Created
Feb 14, 2026 at 12:00pm UTC

The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to:

Error Code 06: (Could not fetch account details. The NIBSS direct debit service may be temporarily offline. Please try again later.).

We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.