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Resolved

Collect Service: Degraded Performance

Feb 28, 2026 at 7:20pm UTC
Affected services
Collect (PaywithAccount)

Resolved
Feb 28, 2026 at 7:44pm UTC

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Created
Feb 28, 2026 at 7:20pm UTC

The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to:

Error Code 01: (Status unknown, please wait for settlement report).

We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.