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Resolved

Collect Service: Degraded Performance

May 31, 2026 at 11:40am UTC
Affected services
Collect (PaywithAccount)

Resolved
May 31, 2026 at 1:41pm UTC

Service is now fully operational and performing as expected. We apologize for any inconvenience caused and greatly appreciate your patience and support.

Created
May 31, 2026 at 11:40am UTC

The service is currently experiencing performance degradation. Our team is actively investigating the problem, which appears to be related to:

Error Code 06: (Dormant Account).

We are working to restore full performance as quickly as possible. We will provide an update shortly. Thank you for your patience.